Contact & Support
Get in touch with our team for direct inquiries, legal requests, or support needs
We're here to help. Reach out anytime.
Get in Touch
Choose the contact method that best fits your needs. Our team responds promptly to all inquiries.
Email Support
For general inquiries and support requests
Legal Inquiries
For legal requests and data subject requests
Security Issues
For reporting security vulnerabilities
Community Issues
For reporting violations or concerns
Send us a Message
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Frequently Asked Questions about Support
What is a Data Subject Access Request (DSAR)?
A Data Subject Access Request is a formal request under GDPR, CCPA, and other privacy laws for access to your personal data. To submit a DSAR, email malostechnologies@gmail.com with proof of identity. We'll respond within the legally required timeframe (typically 30 days).
How do I report a security vulnerability?
Please send a detailed report to malostechnologies@gmail.com. Include information about the vulnerability, how to reproduce it, and its potential impact. Do not disclose the vulnerability publicly until we've had time to address it. We appreciate responsible disclosure.
What's your typical response time?
Response times vary by category: General support (24-48 hours), Security issues (24 hours), Legal requests (5-7 business days). You'll receive a confirmation email immediately upon submission and a substantive response within the stated timeframe.
Can I schedule a call with the support team?
For Enterprise customers, we offer dedicated support and scheduling options. For other customers, email malostechnologies@gmail.com to request a call. We'll do our best to accommodate your needs.
How do I request a feature?
We love hearing feature ideas! Select "Feature Request" as your category and describe what you'd like to see. Include your use case and why it would be valuable. We review all suggestions and prioritize them based on user demand.
What if I need urgent support?
For urgent issues impacting your work, email malostechnologies@gmail.com with "URGENT" in the subject line, for critical security incidents immediately. Enterprise customers have priority support channels.
Our Office
Headquarters
Togetha Inc.
Gasabo Disctrict
Gasabo, Kigali, Rwanda
Phone
+250 783 309 468
Available Monday-Friday, 9 AM - 5 PM EAT
Note: For fastest response to inquiries, email is preferred. Phone lines are available for urgent matters only.